Betting Rules

These Betting Rules explain the general conditions that apply when using betting services made available through MyStake Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular product, market or promotion. By placing a bet, you confirm that you understand and accept the applicable rules.

MyStake Casino operates under a Curaçao Gaming Authority licence (OGL/2024/250/0115) and a Government of Anjouan licence, providing a regulated framework for player account security and fair-play standards.

1. General betting requirements

MyStake Casino may make betting products, games or markets available to eligible customers in accordance with applicable Australian laws and regulatory requirements. Availability may vary depending on your location, account status, the product selected and other legal or operational restrictions. You are responsible for checking that online betting is lawful for you before using the service.

You must hold an account in your own name and provide information that is accurate, complete and current. An account may only be used by the registered account holder. You must keep your login details secure and must not allow another person to access or use your account. If you believe that your account has been accessed without permission, you should stop using it and follow the available account security or support process.

You must meet the applicable minimum age requirement before opening or using an account.
You must comply with identity, age and verification checks when requested.
You must not place bets on behalf of another person or permit another person to place bets through your account.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not attempt to interfere with the website, betting systems, account controls or result information.
You must follow any product-specific rules, market conditions and restrictions shown before placing a bet.

MyStake Casino may refuse, suspend, restrict or review an account or transaction where this is permitted or required by law, the Terms and Conditions, risk controls, responsible gambling procedures or security processes. Any action taken will be handled in accordance with the applicable terms and requirements.

2. Placing and accepting bets

Before submitting a bet, check the selection, market, price or odds, stake, potential return and any other information shown on the bet slip. A bet is normally treated as submitted when you confirm it through the relevant betting function. A confirmation message, transaction record or bet history entry may be used to show that a bet has been accepted.

A displayed price or market may change before acceptance. The price or terms applying to a bet will be those confirmed at the time the bet is accepted, subject to the relevant product rules. A bet may remain pending while checks are completed. Displaying a market or allowing a selection to be added to a bet slip does not, by itself, guarantee that the bet will be accepted.

Bet records and account history

You should review your account history after placing a bet and keep your own records where appropriate. If a bet does not appear as expected, do not assume that it was accepted. Check its status before attempting to place the same bet again. If there is a discrepancy, the relevant account, transaction and system records may be reviewed to determine what occurred.

Errors and irregular bets

If a clear error occurs in a market, price, result, settlement or account display, MyStake Casino may correct the error and apply the outcome that would have applied without the error. This may include voiding an affected bet, correcting a settlement or reversing an incorrect credit or debit, where permitted by the applicable rules. Bets connected with suspected fraud, collusion, manipulation or system abuse may be placed on hold while reviewed.

You must not use technical faults, delayed information, pricing errors or vulnerabilities to obtain an improper advantage. If you notice a material error, you should avoid relying on it and raise the issue through the available support channel.

3. Event results and settlement

Bets are settled using the official result or outcome recognised for the relevant sport, event, game or market. The applicable product rules may identify the source used for results and may explain how particular situations are treated. Settlement can be delayed where an official result is not immediately available, where an event is subject to review, or where additional verification is required.

The stated market conditions determine which result counts for settlement.
A result may be changed after initial publication if the relevant official authority corrects or updates it, subject to the applicable product rules.
An event that is abandoned, postponed, rescheduled or materially changed may be settled under the specific rules for that market.
Selections or markets that cannot be determined fairly may be cancelled or declared void in accordance with the relevant rules.
Where a bet includes multiple selections, the treatment of one cancelled or void selection depends on the applicable bet type and product rules.
Live or in-play markets may be subject to delays between an event occurring and information appearing on the website.

Sports and event markets

For sports and other events, the meaning of terms such as match, period, round, participant, venue, start time and final result may differ between markets. Always read the market description before confirming a bet. Unless the market rules state otherwise, an event may be settled according to the official result rather than a later appeal, disciplinary decision or unofficial report.

Games and non-sport outcomes

For casino, novelty, virtual or other non-sport products, the relevant game or product rules explain how outcomes are generated and settled. A result shown by the authorised betting system will generally determine the outcome, subject to correction of a confirmed technical or operational error. You should not place a bet if you do not understand how the selected product operates.

4. Cancellations, payments and responsible betting

Once accepted, a bet cannot usually be changed or withdrawn unless the relevant product expressly provides a cancellation or cash-out feature. The availability, operation and conditions of any such feature may vary. A request or attempt to use a feature does not guarantee that it will be completed, particularly where a market changes, an event is suspended or a technical delay occurs.

Where a bet is settled as a winning bet, any return is credited in accordance with the applicable account and payment processes. Withdrawals may be subject to verification, security checks, legal obligations and the Terms and Conditions. You should not treat a pending balance, promotional display or temporary credit as a guaranteed final payment until the transaction has been confirmed.

Betting should be an entertainment activity, not a way to make money or recover losses. Set a budget before you start, use only money you can afford to lose and take regular breaks. Do not chase losses, borrow money to bet or bet when you are upset, tired or under the influence of alcohol or other substances.

Use available deposit, spending, time or activity controls where offered.
Consider taking a break or requesting account restrictions if betting is no longer enjoyable.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Do not ask another person to place bets for you or try to avoid an account restriction.
Contact the available support service if you need help understanding a rule, transaction or responsible gambling option.

If you have a question about a bet, review the market information, bet history and Terms and Conditions first. Questions about settlement or account activity should be raised as soon as possible through the support option available on the website. MyStake Casino may request relevant information so that the issue can be investigated accurately and fairly.