Cookies Policy | MyStake Casino

1. What cookies are

Cookies are small text files that a website places on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise your device and remember certain information about your visit. Cookies may be stored temporarily for the duration of your browsing session or remain on your device for a longer period, depending on their purpose and settings.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be linked with information you provide when opening or using an account. This may include information about your browser, device, approximate location, preferences, activity on the website and interactions with website features. Similar technologies, such as pixels, tags, software development kits and local storage, may be used in a comparable way.

Cookies can help an online gambling website function correctly, protect accounts, remember choices and understand how visitors use its pages. Some cookies are placed by MyStake Casino, while others may be placed by service providers that support website operation, security, analytics or other approved functions.

2. Types of cookies we may use

The cookies used on the website may vary as the website, services and technical arrangements change. The main categories are described below. A cookie may fit into more than one category depending on how it is used.

Strictly necessary cookies

These cookies are needed for core website functions. They may help with account access, session management, page navigation, authentication, fraud prevention, security controls, responsible gambling features and the operation of transaction or account-related areas. Without these cookies, some parts of the website may not work properly. Strictly necessary cookies generally cannot be disabled through standard cookie preference tools because they support services you have requested.

Functional cookies

Functional cookies remember choices and settings so that the website can provide a more convenient experience. For example, they may remember language, region, display or accessibility preferences, where those features are available. Disabling these cookies may mean that preferences are not retained and that certain features operate in a less personalised way.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website, including which pages are visited, how users move between pages and whether pages or features perform as expected. The information is generally used in aggregated or statistical form to improve website design, content, performance and reliability. These cookies may also help identify technical errors and measure the effectiveness of changes made to the website.

Security and fraud-prevention technologies

Cookies and similar technologies may be used to help identify unusual activity, prevent unauthorised access, protect accounts and support compliance processes. Information such as device characteristics, browser details, network information and activity patterns may be assessed for security purposes. These measures are important in an online gambling environment and may operate even when other cookie categories are turned off.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help measure campaigns, understand visits that come from marketing channels and present information that is more relevant to a visitor. MyStake Casino will not use cookies to avoid or replace responsible gambling requirements. Marketing activity may be subject to consent, account settings, applicable law and responsible gambling controls. Turning off these cookies may reduce the relevance of marketing messages but will not necessarily stop all advertising.

3. How we use cookie information

Information collected through cookies and similar technologies may be used for the following purposes:

To make the website available and allow requested features to operate.
To remember login sessions, preferences and choices where appropriate.
To maintain website and account security and help detect suspicious or fraudulent activity.
To support identity, age, location, compliance and responsible gambling processes where relevant.
To understand website traffic, performance and user journeys.
To improve content, navigation, functionality and the overall user experience.
To troubleshoot technical problems and test changes to the website.
To measure the performance of communications and marketing activity where permitted.
To create reports and statistics using information that may be aggregated or de-identified.
To comply with legal, regulatory, court or law-enforcement requirements.

Cookie information may be combined with information collected from account registration, customer support interactions, gameplay, transactions or other use of the services. Any use of personal information is handled in accordance with the MyStake Casino Privacy Policy and applicable Australian privacy requirements.

MyStake Casino may share limited cookie-related information with carefully selected technology, security, analytics, hosting, payment, compliance or marketing service providers where they need it to perform services. Providers may only use information for authorised purposes and may be required to protect it. Information may also be disclosed where required or permitted by law.

4. Managing cookies and your choices

When you first visit the website, a cookie notice or preference tool may allow you to accept, reject or manage certain categories of non-essential cookies. Your choices may be saved in a preference cookie. If you clear your browser cookies, use another browser or access the website from another device, you may be asked to make your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies. Browser controls differ, so you should consult the help information for your browser or device. You may be able to block third-party cookies separately from first-party cookies, or receive a notification before a cookie is stored.

If you disable or delete cookies, some website functions may not operate correctly. You may be unable to remain signed in, use account features, retain preferences or complete certain processes. Blocking cookies does not necessarily delete information already collected or prevent all forms of technical data collection. Strictly necessary cookies may continue to operate because they are required for security and essential services.

You may also have choices about marketing communications through the settings, links or instructions provided in those communications. Opting out of marketing does not affect service messages, security notices, account communications or other information that MyStake Casino is required or permitted to provide.

Do not track signals

Some browsers and devices offer a Do Not Track setting. Because there is no single consistent technical standard for responding to these signals, the website may not respond to every Do Not Track request. Your available choices remain those offered through the cookie preference tool, browser settings and applicable privacy rights.

5. Retention, updates and contact

Cookies may remain on your device for different periods depending on whether they are session cookies or persistent cookies. Session cookies are generally removed when the browsing session ends, while persistent cookies may remain until they expire or are deleted. Retention periods may also depend on the purpose of the cookie, technical requirements, security needs and applicable legal obligations.

The information collected through cookies may be retained for as long as reasonably necessary for the purposes described in this policy, including website operation, security, analytics, dispute handling, compliance and record-keeping. Retention may vary according to the type of information and the circumstances in which it was collected.

This Cookies Policy may be updated from time to time to reflect changes to the website, technologies, services, legal requirements or the way cookies are used. The updated version will be published on this page with a revised date where appropriate. You should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy where consent is not otherwise required.

If you have a question about this Cookies Policy, your cookie choices or the handling of personal information, please use the contact or support options made available on the MyStake Casino website. Do not include passwords, full payment details or other sensitive information in an enquiry unless specifically requested through a secure channel.

This policy is intended to provide general information about cookies used in connection with the website. It does not change the Terms and Conditions, Privacy Policy, responsible gambling information or any other terms that apply to your use of MyStake Casino services.