Responsible Gaming

MyStake Casino is committed to promoting safer gambling and helping players make informed, controlled decisions. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or manage difficult emotions.

MyStake Casino operates under a Curaçao Gaming Authority licence (OGL/2024/250/0115) and a Government of Anjouan licence, providing a regulated framework for player account security and fair-play standards.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games of chance are designed so that outcomes cannot be predicted or controlled by a player. A previous result does not determine the next result, and a losing streak does not make a win more likely. Always treat money spent on gambling as an entertainment cost rather than an investment.

Before you play, decide how much time and money you can reasonably afford to spend. Your gambling budget should come from disposable income after essential costs such as housing, food, bills, transport and other financial commitments have been met. Never use borrowed money, money set aside for essentials or funds intended for someone else.

Set a budget before you start playing and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending wherever possible.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses by increasing stakes or continuing to play.
Remember that taking a break or choosing not to play is always an acceptable decision.

It can help to keep a simple record of deposits, withdrawals, time spent playing and the amount wagered. Reviewing this information may give you a clearer picture of your gambling habits than relying on memory alone. If gambling no longer feels affordable, controlled or enjoyable, stop playing and seek support.

Safer gambling tools and account controls

MyStake Casino may provide account features designed to help players manage their gambling. Depending on the feature available to you, these controls may include deposit limits, loss or wagering limits, session reminders, time-outs and account self-exclusion. These tools are intended to support informed decisions, but they work best when selected before gambling becomes difficult to manage.

Limits

A limit can help you control how much you deposit or spend over a chosen period. Select an amount that is affordable and consistent with your personal budget. Do not set a limit based on a hoped-for win or increase it to recover losses. If a limit is not suitable, contact the relevant support channel through the website before continuing to play.

Time-outs and breaks

A time-out can prevent access to gambling for a selected period and may be useful when you need space to review your habits. During a break, avoid finding alternative gambling services to continue playing. Use the time to focus on other activities, speak with someone you trust and consider whether further support would be helpful.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided and do not try to open another account or use another person’s account. Self-exclusion should be treated seriously and may not be reversible before the selected period ends.

Account controls are not a substitute for professional advice. If you believe gambling is causing harm, use the available restriction tools and seek independent support as soon as possible.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and a person may not recognise the change immediately. You do not need to wait for a serious financial loss before taking action.

Spending more time or money gambling than you intended.
Trying to win back money that has already been lost.
Increasing stakes because previous amounts no longer feel exciting.
Feeling restless, irritable or anxious when you cannot gamble.
Borrowing money, selling belongings or using credit to continue playing.
Hiding gambling activity, losses or account information from family and friends.
Missing work, study, appointments or social activities because of gambling.
Using gambling to escape stress, loneliness, sadness or other problems.
Feeling guilt, shame or regret after playing but continuing to gamble.
Having arguments or relationship difficulties connected with gambling.
Finding it difficult to stop even after deciding to take a break.

If any of these signs apply to you, stop gambling and consider placing a time-out or self-exclusion on your account. Speak honestly with a trusted person and seek help from a qualified gambling support service. If someone close to you is affected, approach the conversation calmly, avoid blame and encourage them to access professional guidance.

If gambling has contributed to urgent financial, emotional or personal distress, seek immediate assistance from appropriate emergency or crisis services in your area. If you feel at risk of harming yourself or another person, contact emergency services without delay.

Support, privacy and player responsibilities

Players in Australia can seek confidential information and counselling from recognised gambling support services, including Gambling Help Online and services available in their state or territory. These organisations can provide guidance about gambling concerns, financial stress, relationships and options for taking a break. Support is also available for family members and friends affected by another person’s gambling.

MyStake Casino may take reasonable steps to promote safer gambling and identify activity that appears inconsistent with a player’s usual behaviour. We may contact a player about account activity, limits or available support. Any information handled for these purposes should be managed in accordance with the applicable privacy information and relevant legal requirements.

Players are responsible for providing accurate account information, protecting their login details and complying with the applicable account terms. An account must not be used by another person, and gambling should only take place when the player is legally permitted to do so. Do not attempt to bypass account restrictions, self-exclusion measures or identity and location checks.

Decide your personal budget and time limit before playing.
Use available account controls whenever you need additional structure.
Review your gambling regularly and act on early warning signs.
Take a break or self-exclude if gambling is no longer controlled or enjoyable.
Talk to someone you trust and contact an appropriate support service.
Return to gambling only when it is affordable, legal and consistent with your wellbeing.

Responsible gaming is a shared commitment. MyStake Casino encourages every player to make informed choices, use available protections and ask for help early. Gambling should remain optional, affordable and recreational; it should never come before your health, relationships, work, study or essential financial responsibilities.