MyStake Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use MyStake Casino. Please read them carefully before creating an account, depositing funds or using any casino service. By accessing the website or using the services, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules or policies displayed on the website.

MyStake Casino operates under a Curaçao Gaming Authority licence (OGL/2024/250/0115) and a Government of Anjouan licence, providing a regulated framework for player account security and fair-play standards.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of MyStake Casino. They apply to the website, account services, games, payment functions, promotional activities and any other features made available through the site. Specific games, promotions or services may have additional rules. Where additional rules are displayed, they form part of these terms and apply to your use of the relevant feature.

You must read these terms before using the website. If you do not accept them, you must not register an account, deposit funds, participate in games or otherwise use the services. MyStake Casino may update these terms from time to time. Updated terms may be published on the website, and your continued use of the services after an update may indicate acceptance of the revised terms. You should check this page regularly for changes.

You may use the services only if you are legally permitted to do so. You must meet the applicable minimum legal age and comply with all laws that apply to you in Australia or in the place where you access the website. You are responsible for checking whether online gambling is lawful for you. MyStake Casino does not invite any person to use the services where doing so would breach applicable law.

Provide accurate, current and complete information when registering and whenever your information changes.
Maintain only one personal account unless MyStake Casino has expressly approved another arrangement.
Keep your username, password and other security details confidential.
Do not permit another person to use your account or use another person's account.
Notify MyStake Casino promptly if you suspect unauthorised access, incorrect account activity or a security issue.
Use the website for personal entertainment and not for unlawful, fraudulent or commercial purposes.

MyStake Casino may request information or documents to verify your identity, age, address, payment method, source of funds or eligibility. You must provide information that is genuine, current and readable within the requested timeframe. An account or transaction may be restricted while checks are completed. If information cannot be verified, the account may be suspended or closed in accordance with applicable requirements.

2. Accounts, deposits, withdrawals and gameplay

You are responsible for all activity carried out through your account, subject to any confirmed unauthorised use. You should review your account and transaction history regularly and contact MyStake Casino through the available support channels if you identify an error. The operator may correct obvious errors, including balance, pricing or game display errors, where permitted by law.

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or attempt to use a payment method belonging to another person without permission. Payment providers may apply their own terms, processing requirements or charges. A deposit may be delayed, declined or reversed for security, compliance, technical or payment-provider reasons.

You may request a withdrawal where your account is eligible and any applicable verification requirements have been satisfied. Withdrawal methods, minimum amounts, processing steps and restrictions may be displayed on the website or communicated during the transaction. MyStake Casino may return funds through an appropriate payment method and may require additional information before processing a withdrawal. You remain responsible for checking transaction details before confirming a request.

Game results are determined by the relevant game systems and the rules displayed for each game. You should check the rules, stakes, features and applicable conditions before placing a wager. A wager may be accepted only when it is recorded by the system. If there is a communication, technical or system failure, MyStake Casino may review the affected activity and take reasonable corrective action.

You must not engage in cheating, collusion, manipulation, exploitation of faults, use of unauthorised software, automated play, money laundering or any other activity that may compromise the integrity of the services. You must not interfere with the website, introduce malicious code or attempt to gain unauthorised access to systems, accounts or data.

Promotions and promotional balances

Promotional offers are subject to their specific terms and eligibility requirements. A promotion may include conditions relating to registration, deposits, wagering, games, time limits, account status or withdrawal eligibility. Promotional credits, bonus balances and related winnings may be subject to restrictions shown with the relevant offer. MyStake Casino may refuse, withdraw or correct a promotion where there is suspected abuse, error or ineligibility.

Read the terms of an offer before accepting or using it.
Do not create multiple accounts to obtain a promotion more than once.
Do not transfer promotional balances or benefits to another person.
Comply with any applicable wagering, time or game requirements.
Understand that an offer may be changed, withdrawn or made unavailable where permitted by its terms.

3. Suspension, closure and responsible gambling

MyStake Casino may suspend, limit or close an account where it reasonably considers that these terms have been breached, information is inaccurate, verification has not been completed, activity presents a security or compliance concern, or continued access is not appropriate. Action may also be taken where required by law, a regulator, a payment provider or another authorised body.

You may ask to close your account at any time. You may also ask for account restrictions, a temporary break or self-exclusion where these options are available. A request to close or restrict an account should be made through the support options provided on the website. You must not create or use another account to avoid a restriction or self-exclusion.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Avoid gambling when you are distressed, under the influence of alcohol or drugs, or experiencing financial difficulty. If gambling is affecting your wellbeing, relationships or finances, stop using the services and seek independent support in Australia.

Never chase losses or increase stakes to try to recover money.
Take regular breaks and keep track of the time and money you spend.
Do not borrow money or use essential household funds to gamble.
Use available deposit, spending, session or access controls if they would help you stay within your plan.
Do not gamble to relieve stress, boredom or other difficult emotions.
Contact an appropriate Australian gambling support service if you need confidential assistance.

When an account is closed, any valid balance will be dealt with in accordance with applicable law, verification requirements and these terms. MyStake Casino may retain information where necessary for legal, regulatory, security, dispute or record-keeping purposes. Closing an account does not remove obligations that arose before closure.

4. Website use, liability and general provisions

The website and services are provided subject to availability. Access may be interrupted, delayed or changed because of maintenance, technical faults, communications problems, security events, third-party services or circumstances outside reasonable control. MyStake Casino does not guarantee that the website will always be available, error-free, secure or suitable for every device, browser or internet connection.

Website content is provided for general information. You should read the current game rules, transaction information, promotional terms and other notices before acting on them. Links to third-party websites or services may be provided for convenience. MyStake Casino is not responsible for the content, availability or practices of third parties, and your use of those services may be subject to separate terms and privacy practices.

To the extent permitted by law, you are responsible for losses arising from your failure to protect account details, use a suitable device or connection, provide accurate information, follow game rules or comply with these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

You must not copy, reproduce, modify, distribute, frame, scrape or commercially exploit website content without permission. Intellectual property in the website, branding, text, graphics, software and other materials belongs to MyStake Casino or its licensors. You receive only a limited, personal and revocable right to use the services in accordance with these terms.

Complaints and disputes

If you have a question, complaint or dispute, review the relevant information on the website and contact MyStake Casino through the available support channels. You should provide enough information to identify the account or transaction and explain the issue clearly. The matter may be reviewed using account records, transaction information, game logs and other relevant data. You should retain relevant records and cooperate with reasonable requests for further information.

If any part of these terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with applicable policies and specific service rules, represent the agreement governing your use of MyStake Casino, subject to any mandatory rights under Australian law.

By continuing to use MyStake Casino, you confirm that you understand these Terms & Conditions and agree to follow them. If you do not agree with any provision, you must stop using the website and services.